Backups, patching, monitoring, and plain-language updates — with SLAs that separate what we control in the cloud from what lives in your CMS or custom code.
Pendulum is a UK technical studio. The same senior engineers who design and ship your software run the infrastructure: AWS, TLS, databases, deploy pipelines, and the communication rhythm that keeps trust high after launch.
Exact numbers sit in your order form — here is how we think about risk and coverage.
Stable marketing sites and brochure CMS installs that still deserve proper backups and patching.
Business-critical sites and APIs where downtime has a cost — faster response and tighter routines.
Revenue, public, or regulated workloads that need the strongest RTO/RPO options and on-call alignment.
Clear boundaries prevent disappointment — and keep hosting commercially honest.
We measure platform availability on agreed production URLs and run backups on the schedule in your contract. CMS plugins, themes, custom code, and editor mistakes live in application support — we still help, on clear response clocks and included hours, rather than pretending every PHP warning is “the server”.
We build from vendor costs (compute, storage, licences you need) plus a sustainable management fee for patching, monitoring, backups, and communication. You get predictable renewals without surprise bills — and we stay viable to answer the phone when it matters.
No — we often adopt existing stacks. We start with discovery on access, DNS, repos, and risk, then map you to the right tier and stack annex.
Ask for a tier matrix, stack annex (WordPress, Drupal, UI, or API), and a sample monthly health summary.